Back to Blog

Change Management: The Case for Change

While not everyone looks forward to change, everyone appreciates the improvements and savings that can result from it. In HealthComp’s Change Management series, we’ll review worthwhile reasons for implementing a change and effective strategies for change management. We’ll also look at some common benefits changes being made today.

In Part 1 of this series, we’ll review some valid reasons for change and why employers have been compelled to move to HealthComp for benefits administration. In Part 2, we’ll discuss the best practices that we’ve developed to ensure that a change is implemented smoothly.

Reasons for Change

There are many reasons to improve your current benefits arrangement. Below is a summary of some worthy reasons we’ve seen in the market:

Reducing Total Health Plan Costs
There are a number of innovative programs available today that can improve your return on your investment. These programs may save costs by targeting at-risk member populations, offering services to engage members, or identifying savings opportunities by analyzing claims data.

As a benefits administrator, HealthComp has developed unique strategies to help employers contain costs. Our cost management approach emphasizes human intervention over auto-adjudication. We examine claims for coding errors, duplicate charges, and other opportunities for savings. We also conduct clinical post-claim reviews and look into whether members have other insurance coverage that can share in the cost of a claim. As part of our Payment Integrity program, HealthComp uses proprietary software to identify claims that are eligible for subrogation. For members with a chronic or serious illness, our Utilization Management program connects them with case managers who ensure that they receive the most appropriate care in a timely manner.

As a result of these cost containment practices, HealthComp is typically able to achieve 10-14% more savings than ASO contracts.

Improved Member Experience
Employees who have access to a more personalized member experience are more likely to take an active role in managing their benefits. This leads to not only happier, healthier employees, but often lower health costs for both the member and employer.

A number of services are now available to help members navigate healthcare. For example, HealthComp’s HCOnline platform acts as a centralized hub for members to access their Explanations of Benefits (EOBs), coverage information, and deductible status. We’ve also integrated it with other healthcare vendors to provide members with an experience that’s customized to their plan.

By giving employees the tools to engage with their benefits, we can encourage them to take a more proactive approach to healthcare and lower costs along the way.

Improved HR Manager Experience
HR managers may be convinced to make a change if it streamlines the benefits administration process. Switching to a benefits administrator with a more robust member experience can lessen the burden placed on HR departments to assist employees with their benefits questions. For example, instead of calling their HR department, employees can call HealthComp’s customer service line and be connected with a Benefits Assistant who is trained in their plan and can answer their questions in detail.

HR managers are often seeking more transparency into how their health plan is performing. There are many analytics and reporting tools available today, but not all of them are created equal. Being able to access real-time data, identify potential high-cost claimants, compare employee populations with national standards, and forecast outcomes can significantly improve how well an employer manages their healthcare spend. These are all capabilities available through HealthComp’s analytics toolkit.

Savings opportunities, an improved member experience, and streamlined benefits administration for HR managers are all compelling reasons to introduce a change, and are all reasons that employers have moved to HealthComp. In Part 2 of our Change Management series, we’ll review the best practices that we’ve developed to make these transitions as seamless as possible, so employees and employers can reap the rewards with minimal disruption.

Chad Harris

Chief Executive Officer


Chad Harris serves as the CEO of HealthComp and is a value-driven healthcare leader with over twenty years of experience running business process and information technology businesses as a senior executive. Chad has a reputation for creating and controlling rapid growth by focusing on the intersection of customers, market dynamics, and the new digital world.


Chad has held many senior executive positions and led global teams of more than 10,000 people across dozens of counties. Chad has grown both large and small businesses, from those with less than $100M of revenue to those producing multiple billions of revenue, focusing on delivery, customer satisfaction, and innovation to create market leadership.


Chad's philosophy is to inspire change by doing what comes naturally, putting the needs of others before his own, working incredibly hard, and focusing on "how" to accomplish things, never "if they can be accomplished."

Thomas Martel

EVP of Partnerships and Strategic Accounts


Tom serves as the EVP of Partnerships and Strategic Accounts at HealthComp. In this role, Tom focuses on strategic initiatives aimed at accelerating HealthComp’s growth nationwide. His passion lies in assessing market and enterprise structures and creating efficiencies that enable teams to deliver best-in-class performance.


Previously, Tom led Cigna’s largest employer segment, largest region which was comprised of several health plans including the two largest health plans. He worked closely with Market Presidents and their leadership teams to develop and execute local market strategy and deliver growth for the enterprise. Tom earned his degree from Saint Anselm College and holds certifications from The Wharton School and the Darden School of Business at the University of Virginia. In his spare time, he enjoys sailing and holds a Master Captain’s license with the U.S. Coast Guard. He is also active in community outreach programs including local food bank and shelter services.

Sanoj Balakrishnan

Chief Technology Officer


Sanoj Balakrishnan serves as the Chief Technology Officer at HealthComp. In this role, he oversees the company’s overall technology strategy and architecture, building secure and highly scalable distributed systems.


Most recently, Sanoj served as Head of Healthcare Digital Business and Technology at Cognizant, working with payers and providers in developing solutions that reduced healthcare costs and provided a best-in-class experience for members. Earlier in his career, he worked at technology organizations in a variety of software engineering and architecture roles. Sanoj earned his B.S. from University of Mumbai and Computer Systems Management from National Institute of Information Technology.

Justin Tran

Chief Growth Officer and EVP of Product Strategy


Justin serves as the Chief Growth Officer and EVP of Product Strategy at HealthComp. He has 8 years of experience in developing and delivering solutions that reduce health care costs, improve quality, and provide a best-in-class experience for members. Most recently, Justin was an Associate Partner and business unit leader at McKinsey & Company where he helped large carriers and healthcare technology companies build new clinical services and solutions for fraud, waste, and abuse. Justin earned his B.S. in Accounting and Data Informatics from Indiana University, Bloomington.

Tucker Stein

Chief Financial Officer


Tucker serves as the Chief Financial Officer of HealthComp. Tucker previously worked for The Boeing Company in a number of finance and strategy roles, most recently as a finance lead for the Transactions and New Business Development group. In this role, Tucker led investments and strategic partnerships for Boeing’s Space and Communications portfolio. Tucker earned his MBA at Stanford’s Graduate School of Business and his Bachelors of Science at the University of Redlands.

Tom Georgouses

General Counsel


Tom is involved in multiple areas of HealthComp including Operations, Compliance and Legal Affairs. Tom was admitted to the California Bar in 1990 and started his legal career with Stammer, McKnight, Barnum and Bailey, LLP. When he left the firm to join HealthComp in 2014, he was the Managing Partner (he had represented HealthComp since 2003). In private practice, Tom’s areas of focus included healthcare and transactional work. Tom holds a Bachelor of Science Degree in Business Administration-Finance from California State University Fresno and received his Juris Doctorate from San Joaquin College of Law.

Rishab Bansal

Chief Transformation & Operations Officer


Rishab serves as the Chief Transformation & Operating Officer at HealthComp. Rishab focuses on transforming and modernizing HealthComp’s operations to provide delightful and distinctive experiences to its members, providers, and clients. His agenda includes integrating all entities towards a One HealthComp vision, driving profitable growth, and delivering value and business outcomes.


In his former work over the last 2 decades, he has helped clients across industries to transform themselves by bringing industry-leading practices and digital and data-led disruption. As the trusted advisor to the C-suite, Rishab helped his clients leapfrog on their transformation journey to accelerate business outcomes and helped them unlock new opportunities to drive profitable growth, profitability, and enhanced experience for their employees and clients.

Elaine Davis

Chief Human Resources Officer


Elaine Davis is a seasoned executive with deep experience in human resources, mergers and acquisitions, divestitures and transformation in large and small companies. Elaine has over 25 years of experience in human resources, marketing and communications in a range of industries that include information technology/business process services, life sciences/medical devices and financial services. Elaine brings focused expertise in governance, leadership coaching, branding and messaging with a focus on supporting female and minority leaders and emerging leadership talent.

Judy Schott

Chief Operating Officer


Judy Schott serves as the Chief Operating Officer and is a customer-focused healthcare leader who transforms operations to simplify the experience and deliver excellence. With deep knowledge of third-party administration, claims, eligibility, customer service centers, and compliance, Judy’s focus will include integrating all entities of HealthComp while driving profitable growth.

Kim Randazzo

Chief Customer Officer


Kim Randazzo serves as the Chief Customer Officer. In this role, she oversees account management for all divisions and HealthComp clients. Kim brings a wealth of strategic experience in account management to the HealthComp executive team, along with a practical understanding of the insurance business and what it takes to be the nation’s leading TPA.

Prior to joining HealthComp, Kim oversaw sales, account management, wellness, marketing, and implementation teams for Gilsbar LLC’s self-funded, association and affinity clients, and worked as an underwriter with Ochsner Health Plan and as an account representative with USI Services, Inc. She has over 26 years of experience in the healthcare insurance industry. A graduate of the University of New Orleans, she received her Bachelor of Science in Management in 1997 and her Master of Business Administration in 2002.