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A Holistic Approach: How Employers Are Supporting Employee Mental Health (Part 2 of 2)

By Thomas Martel, Chief Growth Officer

More than ever, companies are prioritizing employees’ mental health with benefits intended to connect workers with therapists, encourage mindfulness and enforce work-life boundaries. Employers understand that supporting mental health—especially during these times—is essential.

When workers receive treatment for mental health issues, it helps lower healthcare costs and increase productivity. In our second installment of our Mental Health Awareness series, we’ll discuss some additional strategies that employers can implement to promote better mental health in the workplace:

Reevaluating Benefits, Coverage & Provider Networks

In light of the pandemic, some employers chose to reevaluate coverage of behavioral health and mental health services. Many chose to expand their Employee Assistance Programs (EAP). Others wanted to ensure that out-of-pocket expenses weren’t a barrier to access. Others reevaluated provider networks to ensure that they had sufficient behavioral health and mental health providers, as well as the right specialists.

With the pandemic, there has also been increased access to and use of digital behavioral health solutions. These solutions allow employees to connect virtually with providers over phone or video. More health plans are providing access to virtual therapy sessions, and more behavioral health and mental health providers are offering appointments in this manner. Investments in digital behavioral health solutions has certainly skyrocketed in the past year and will likely become part of the new norm.

Grace and Understanding

During COVID times, employers have tried to be as flexible and understanding as possible. They’ve updated policies to facilitate flex schedules, paid time off, and the ability to switch to part-time status if needed.

As more employees are vaccinated, circumstances will likely continue to evolve. Managers should continue to check-in with employees, particularly around transitions. For instance, if a company is starting to welcome employees back to physical offices, leaders will want to get a sense of how employees feel about the change. Some employees may be fearful of returning and feel more comfortable with a hybrid work situation, still spending some time at home before they make a complete shift. Remember that employees may need different things at different times. When and wherever possible, take a customized approach, while setting proper expectations for the future.

Community Service

Finally, employers might want to give staff the time and opportunity to volunteer in the community—either by offering flexibility around work schedules, time off, or organizing company-sponsored events.

Research shows that volunteering provides a boost in mental health. It reduces stress and provides social interaction. If employees have been staying at home, volunteering gets them reconnected to the community, and these interactions can ward off feelings of depression.

Recently, studies have shown that volunteering also provides many physical benefits, such as lower blood pressure and a longer lifespan. Certainly, by helping others, people get a sense of purpose, meaning, and fulfillment, referred to as a helper’s high.

During the pandemic, I myself found it gratifying to help others. With food insecurity rising in the Boston area, I volunteered at a local food bank. It took my mind off rising cases and deaths due to COVID-19, and it gave me a tangible way to give back to the community. It warmed my heart to provide support, even in small ways, stacking cans of food or putting groceries in bags. Our local food bank sustained about 75 families on a weekly basis, and we assisted other nonprofit organizations, like the local women’s shelter.

Mental Health Forecast: Uncertainties Ahead

Today, the number of vaccinated continues to rise, and with that, we get ever closer to herd immunity and closer to the life as we once knew it. However, we’re still operating under a great deal of uncertainty and unresolved losses. Many are still reeling from the financial hardships brought on by COVID-19. As we reach critical milestones in the months ahead, employees will still face struggles. Hopefully, we’ve learned the lessons of the pandemic and are well equipped to help employees navigate these challenges with compassion, flexibility, and the right solutions.

Thomas Martel is the Chief Growth Officer at HealthComp. He has worked in the healthcare industry for over 20 years and is based in Boston. For more information on our benefits solutions, please contact us at marketing@healthcomp.com.

Chad Harris

Chief Executive Officer

 

Chad Harris serves as the CEO of HealthComp and is a value-driven healthcare leader with over twenty years of experience running business process and information technology businesses as a senior executive. Chad has a reputation for creating and controlling rapid growth by focusing on the intersection of customers, market dynamics, and the new digital world.

 

Chad has held many senior executive positions and led global teams of more than 10,000 people across dozens of counties. Chad has grown both large and small businesses, from those with less than $100M of revenue to those producing multiple billions of revenue, focusing on delivery, customer satisfaction, and innovation to create market leadership.

 

Chad's philosophy is to inspire change by doing what comes naturally, putting the needs of others before his own, working incredibly hard, and focusing on "how" to accomplish things, never "if they can be accomplished."

Thomas Martel

Chief Growth Officer

 

Tom serves as the Chief Growth Officer at HealthComp. In this role, Tom focuses on strategic initiatives aimed at accelerating HealthComp’s growth nationwide. His passion lies in assessing market and enterprise structures and creating efficiencies that enable teams to deliver best-in-class performance.

 

Previously, Tom led Cigna’s largest employer segment, largest region which was comprised of several health plans including the two largest health plans. He worked closely with Market Presidents and their leadership teams to develop and execute local market strategy and deliver growth for the enterprise. Tom earned his degree from Saint Anselm College and holds certifications from The Wharton School and the Darden School of Business at the University of Virginia. In his spare time, he enjoys sailing and holds a Master Captain’s license with the U.S. Coast Guard. He is also active in community outreach programs including local food bank and shelter services.

Sanoj Balakrishnan

Chief Technology Officer

 

Sanoj Balakrishnan serves as the Chief Technology Officer at HealthComp. In this role, he oversees the company’s overall technology strategy and architecture, building secure and highly scalable distributed systems.

 

Most recently, Sanoj served as Head of Healthcare Digital Business and Technology at Cognizant, working with payers and providers in developing solutions that reduced healthcare costs and provided a best-in-class experience for members. Earlier in his career, he worked at technology organizations in a variety of software engineering and architecture roles. Sanoj earned his B.S. from University of Mumbai and Computer Systems Management from National Institute of Information Technology.

Justin Tran

Executive Vice President, Product

 

Justin serves as the Executive Vice President of Product at HealthComp. He has 8 years of experience in developing and delivering solutions that reduce health care costs, improve quality, and provide a best-in-class experience for members. Most recently, Justin was an Associate Partner and business unit leader at McKinsey & Company where he helped large carriers and healthcare technology companies build new clinical services and solutions for fraud, waste, and abuse. Justin earned his B.S. in Accounting and Data Informatics from Indiana University, Bloomington.

Tucker Stein

Chief Financial Officer

 

Tucker serves as the Chief Financial Officer of HealthComp. Tucker previously worked for The Boeing Company in a number of finance and strategy roles, most recently as a finance lead for the Transactions and New Business Development group. In this role, Tucker led investments and strategic partnerships for Boeing’s Space and Communications portfolio. Tucker earned his MBA at Stanford’s Graduate School of Business and his Bachelors of Science at the University of Redlands.

Tom Georgouses

General Counsel

 

Tom is involved in multiple areas of HealthComp including Operations, Compliance and Legal Affairs. Tom was admitted to the California Bar in 1990 and started his legal career with Stammer, McKnight, Barnum and Bailey, LLP. When he left the firm to join HealthComp in 2014, he was the Managing Partner (he had represented HealthComp since 2003). In private practice, Tom’s areas of focus included healthcare and transactional work. Tom holds a Bachelor of Science Degree in Business Administration-Finance from California State University Fresno and received his Juris Doctorate from San Joaquin College of Law.

Rishab Bansal

Chief Transformation & Operations Officer

 

Rishab serves as the Chief Transformation & Operating Officer at HealthComp. Rishab focuses on transforming and modernizing HealthComp’s operations to provide delightful and distinctive experiences to its members, providers, and clients. His agenda includes integrating all entities towards a One HealthComp vision, driving profitable growth, and delivering value and business outcomes.

 

In his former work over the last 2 decades, he has helped clients across industries to transform themselves by bringing industry-leading practices and digital and data-led disruption. As the trusted advisor to the C-suite, Rishab helped his clients leapfrog on their transformation journey to accelerate business outcomes and helped them unlock new opportunities to drive profitable growth, profitability, and enhanced experience for their employees and clients.

EDI Information

If you are a healthcare provider and have the capability to submit healthcare claims electronically and use one of the clearinghouses listed below, please use the associated payor ID to submit claims destined for HealthComp.

Clearinghouse Medical Payor ID Dental Payor ID
Availity 85729
Capario HCOMP
CareVu 85729
Dental XChange DX029
Emdeon/WebMD 85729 85729
Claimant.com 85729
I-Plexus Solutions 85729
McKesson (RelayHealth) 85729
CPID:
HCFA - 3206
UB - 2934
NDC 85729
Office Ally 85729
OptumInsight (Formerly Ingenix) 85729
Tesia 85729

We strongly advise that you confirm our payor ID with your clearinghouse before you submit claims electronically to us.
For questions regarding our EDI capabilities, please contact our EDI Coordinator



Elaine Davis

Chief Human Resources Officer

 

Elaine Davis serves as CHRO for HealthComp. Elaine previously served as CHRO for Continuum Global Solutions and has served in executive leadership positions for Xerox and GlaxoSmithKline. Elaine holds Bachelor’s and Master’s degrees from the University of California at Berkeley.